Pink-IP VOIP Benefits

VoIP Telephony: Benefits for Businesses

“By combining voice calls over the same infrastructure that delivers Internet connectivity, businesses can save money and having two VoIP providers secures against systems failures.”

Voice-over-Internet Protocol, or VoIP service, has been talked about for a number of years but is now being adopted by businesses in the mainstream in order to save money as well as deploy powerful new capabilities for end-users.

By now, it is likely you have heard the terms “VoIP” and “convergence” – possibly in the same sentence – in some high tech article or in a speech. But, why should this matter to your company?

This paper will explore the benefits of VoIP technology to businesses as end-users, as well as steps for acquiring service.

Benefits of VOIP Telephony

By combining voice calls over the same infrastructure that delivers Internet connectivity, businesses can save money. Most businesses have high-speed Internet connections, and most businesses also have separate phone lines. Consolidating all this over one access pipe permits substantial cost savings for small and medium size businesses – 40% or more per month.  In addition, eliminating onsite phone equipment and consolidating wiring, also saves money.

But, beyond cost savings, VoIP technology makes the most eye-catching features viable for both small and large businesses – transforming telecommunications in much the way Windows now supersedes DOS on your PC. 

Furthermore, you’ll toss out your old phone system – the one with all the costly upfront costs and annual licensing fees – and you’ll just use Pink’s business phone system to screen calls according to your personal priorities. And, calls will follow you wherever you choose – to your cell phone, to your home phone, to your home-office phone.

Pink-IP are able to better serve businesses with customized solutions and a more personal touch – with no contracts

How about having your prospects and customers in Cape Town call a local CT phone number that rings at your call center in Johannesburg? These are just examples of what you can achieve with VoIP.

Steps for Establishing VOIP

To achieve convergence, companies can purchase an on-premise Internet protocol enabled phone system (IP PBX). Or they can lease a hosted PBX through which telecom equipment is housed by the supplier and features are delivered remotely. Hosted telecom services are gaining in popularity – especially with small to medium businesses.  The hosted solution requires less capital and expense commitment, can be implemented quickly, requires less in-house technical expertise, and is very scalable with your business since you pay a ‘per seat’ fee.  IP PBX solutions are popular with larger enterprises who can afford the capital and expense commitment, and have in-house technical expertise. 

In the past, businesses would seek phone services from local phone companies or more recently, from long distance companies.  They would buy equipment from value-added resellers or PBX vendors, and they would purchase Internet services from Internet Service Providers (ISPs).  With converged technology, businesses have options for choosing the best provider for voice telephony services.  All the major companies and all the major long distance companies have either announced VoIP services or have announced plans for VoIP services.  Many smaller service providers are able to better serve businesses with customized solutions and a more personal touch.  Internet Service Providers are a logical choice for expanding an existing business relationship, and new-breed providers are a welcome alternative to the larger players.

To determine whether an IP solution is right for your business, contemplate the following questions:

  • Is your current phone system more than five years old? Most PBXs are fully depreciated after 5 years, creating a no-loss situation, and faster ROI to switch to VoIP telephony.
  • Do you have separate bills for high-speed internet access, local phone lines, and long distance services?  The consolidation of these services provides dramatic cost reductions, often in excess of 40% savings.  NOTE: VoIP telephony is best suited for business that already have or need high-speed Internet access.
  • Do you spend considerable money on changes to the configuration of your PBX? This       is important for companies who have either increased or decreased in size, as each move, add or change (MAC) can cost companies money.

“Since VOIP calls are delivered over the Internet instead of through the public switched telephone network, they are unregulated”

Do you have a remote work-force or branches? The futuristic productivity enhancing features of VoIP technology can dramatically impact your remote workforces’ behaviour.  Features such as ‘Follow me’ will ring multiple locations until a person is found.  Likewise, a telecommuter can plug in at home and receive calls as if in the office.

  • Do you like to have the latest tools and functionality for office efficiency? Forward emails as wave files to anyone inside – or outside – your company, click to dial from your computer, and review call logs online.  VoIP telephony provides all the features of existing PBXs plus numerous futuristic features that can increase efficiency and productivity.

These are just a few of the questions that will help you calculate hard savings as well as productivity benefits for your business by switching to VoIP telephony. 

Items to Consider

Many people still think there are quality concerns with VoIP technology. In reality, however, the technology has evolved dramatically in the last few years.  Early VoIP applications were focused on large volumes of international long-distance minutes. Since these international routes delivered immense savings, they became very popular. With increased volumes, the international telecom marketplace gained rst-hand experience engineering and designing VoIP networks to maximize call quality. Vendors also were able to test systems and evolve a more mature technology. Currently, standards bodies such as the International Telecommunications Union and the Internet Engineering Task Force are working together to define common equipment standards that will ensure interoperability.  To ensure your company doesn’t experience quality concerns, confront service providers with questions about trouble-handling procedures and quality assurance procedures. 

Summary

“VOIP telephony is rapidly becoming a mainstream service, already in use by cost-savvy businesses in all sectors”

Cost reduction is the driving force for this rapid adoption, with productivity-enhancing features as beneficial side-effects.  Most businesses will find substantial savings by making the switch. The question of whether to switch to VoIP telephony solutions for most businesses is not if, but when.

About Pink-IP

Pink-IP is a facilities-based carrier providing telecom solutions to customers across South Africa using its state-of-the-art TDM and Voice Over IP network. Pink-IP maintains business relationships with many of the world’s top carriers, and provides its hosted IP PBX services through the Level(3) Enabled Partner Program.  

Pink-IP is a hosted IP voice service with free local and on-net calling, web-based personal communications manager, unified messaging, voice and web conferencing, remote calling and Microsoft Outlook integration.  Service packages start as low as R38.00 per user per month. 

For more information or to request your free TCO analysis, please contact us